Argentina’s Supreme Court has handed former President Cristina Fernández de Kirchner a lifetime ban from holding public ...

TP (formerly Teleperformance), the global BPO giant, has acquired Agents Only, an AI-enabled crowdsourcing platform.

Mumbai-based IT and BPO services firm Hexaware has opened a new delivery center in Chicago, aiming to strengthen its foothold ...

In the first quarter of 2025, Colombia recorded an 8.3% rise in the number of microbusinesses compared to the same period ...

Customer service agents are creating nightmare for BPOs as they themselves have causing data breach, raising concerns across ...

Almaviva has finalized a deal to acquire Brazilian technology firm TIVIT, significantly expanding its footprint across Latin ...

Layered bureaucracy, steep taxes, lack of transparency, and crumbling infrastructure only deepen the complexity. In many of ...

Latin America saw a sharp decline in both financial wealth and the population of high-net-worth individuals (HNWIs) or ...

Canada is deepening trade relations with Mexico, as renewed tariff threats from U.S. President Donald Trump prompt Ottawa to ...

Third-party IT support providers are likely to come under heightened scrutiny following a spate of cyberattacks aimed at ...

In a country where the tech industry is mostly thriving in the major metro hubs, a quieter transformation is underway in ...

Indra is reportedly close to selling its business process outsourcing (BPO) unit to Servinform, a fellow Spain-based company.