From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...

Cisco has quickly developed deep agentic AI integrations across its networking, security and observability products, along ...

This innovative solution connects the vast array of business or individual data in a way that allows artificial intelligence ...

Infosys and Adobe have announced a strategic collaboration to jointly transform the marketing life cycle of global brands with AI. Together, they will ...

Keshav Agrawal concludes that the future of digital commerce hinges on balancing rapid technological innovation with robust ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Infosys Aster and Adobe’s marketing tools will help marketers create personalised, data-driven customer journeys.

AI is transforming the future of lending. But without the right foundation, it risks becoming another checkbox rather than a ...

American Banker surveyed banking leaders to understand the unfolding role that data and artificial intelligence (AI) is ...

Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a ...

A WhatsApp AI assistant user was terrified and embarrassed when the chatbot connected him to people whose numbers were not ...

Built on Microsoft Azure OpenAI in Foundry Models, CXOP uses intelligent AI agents to orchestrate personalized customer journeys across channels like WhatsApp, RCS, and web chat. These agents ...