This innovative solution connects the vast array of business or individual data in a way that allows artificial intelligence ...

From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...

Lemnisk, a leading enterprise Customer Data Platform (CDP) and marketing technology company, today introduced a suite of AI ...

Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a ...

Foundever ®, a global leader in the customer experience (CX) industry, today announced an expansion of its long-term collaboration with Cognigy, a global leader in AI-powered customer service ...

Zeta Global (NYSE: ZETA), the AI marketing cloud, today published a Forrester Consulting Opportunity Snapshot, "It’s Time to ...

By Dikshant Dave, CEO, Zigment While sectors like retail and healthcare have rapidly adopted conversational platforms, the ...

To stay competitive and better serve their customer base, financial institutions (FIs) must urgently reimagine their customer ...

Phygital Retail Convention 2025 hosted a thought-provoking panel on how artificial intelligence is transforming every layer ...

“CXOP enables enterprises to move beyond static workflows and deliver intelligent, empathetic interactions at scale,” said Ivan Ostojić, Chief Business Officer at Infobip. “It’s a foundational step ...

"Acquiring Terpli aligns perfectly with our vision to enhance and expand the digital shopping experience for cannabis ...